Programs Manager Lead
Position Title: Programs Manager Lead
Location: Roots Community Space – Carrollton, TX
Position Type: Full-Time
About Us
Roots Community in Carrollton, TX committed to building spiritually nourishing and intentionally designed experiences rooted in reflection, faith, and service. Through weekly programs, seasonal gatherings, and volunteer-led efforts, Roots serves as a space for sincere connection and personal growth.
The Programs Manager Lead is a full-time role responsible for overseeing the preparation, execution, and continuous development of Roots programming. This includes managing internal systems, leading volunteer teams, supporting documentation efforts, and ensuring every program runs with ihsaan and intentionality. As a core member of the Roots staff, the Programs Manager Lead helps set the tone for the rhythm and culture of community life.
Programs Oversight Responsibilities
Program Management & Planning
Lead the full lifecycle of all Roots programs: planning, logistics, execution, and post-program follow-up
Maintain and manage internal program calendars, workflows, and team assignments
Ensure smooth logistics for registration, space setup, materials, communications, and on-site support
Document and refine program operations to improve clarity, consistency, and efficiency
Systems & Cross-Team Collaboration
Develop and maintain program SOPs, checklists, and planning templates
Work collaboratively with the Community Operations Manager to align program planning with organizational goals
Coordinate with the Communications and Hospitality teams to ensure seamless execution across departments
Ensure systems are in place for repeatable, high-quality program delivery
Volunteer Team Leadership
Volunteer Program Development
Build and lead specific volunteer teams (e.g., registration, hospitality, logistics, greeters) tailored to program needs
Define clear roles, expectations, and workflows for each team
Create internal documents to support onboarding, task execution, and training
Recruitment & Onboarding
Develop volunteer recruitment strategies and maintain an active pipeline of engaged community members
Oversee a consistent onboarding process that introduces volunteers to Roots culture, expectations, and logistics
Assign volunteers to roles that align with their interests and the needs of the space
Team Culture & Morale
Foster a team environment rooted in sincerity, excellence, and mutual support
Celebrate contributions and build a rhythm of recognition and gratitude
Host regular appreciation efforts and occasional volunteer gatherings
Offboarding & Transitions
Maintain respectful and clear offboarding processes for volunteers stepping away
Use exit feedback to strengthen volunteer culture and improve team dynamics
Ongoing Support & Supervision
Hold regular check-ins with key volunteer leads and Program Coordinators
Provide feedback, support, and direction to strengthen each team’s contribution
Adapt team structures and workflows based on evolving program needs
Community Experience & Feedback Integration
Collect participant and volunteer feedback through surveys, conversations, and observations
Analyze feedback trends and use them to inform program and team improvements
Present key insights to the leadership team to guide future decisions
Prioritize responsiveness to community needs and deliver programs with care and impact
Qualifications
2–3+ years of experience in program, event, or volunteer management
Skilled in writing clear, functional documentation (SOPs, planning templates, volunteer guides, etc.)
Strong organizational and time management skills, with an ability to manage multiple moving parts
Confident communicator who can lead teams, host meetings, and support diverse stakeholders
Experience supervising volunteers and building team structures that support morale and mission
Deep alignment with the values of Roots: ihsaan, intentionality, sincerity, and service
Compensation & Schedule
Full-time salaried position (commensurate with experience)
Some evening and weekend hours required based on programming schedule
Benefits available (details provided upon offer)